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We Hope everyone finds the links on this page useful.  Our intent is to make things easier for everyone selling  IBM  xSeries products. If you find a broken link please email with the broken link information.


XSeries Product Tours

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Quick Links to IBM Support Pages

IBM eServer xSeries Support Links to various IBM support resources including many of the links on this page
IBM xSeries support (My Support) Profile your systems and subscribing to weekly update emails. Gateway into the IBM Support website
IBM xSeries Support Web Site: Product Selection Page Starting point for most xSeries downloads and support information
xSeries Support Web Site: Downloads (All servers) Download latest drivers, software, and utilities.  Sometimes more current download matrix.
xSeries Support Web Site: Hints and Tips (All servers) Problem solving info. including retain tips, engineering changes (ECA), and other details
xSeries Support Web Site: Hot News (All servers) Link to recent bulletins for the current product.  The information in this category varies. 
xSeries Support Web Site: Online Publications (All servers) Documentation including product, installation, and user guides as well as racking and maintenance manuals.
xSeries Support Web Site: OS Installation (All servers) OS installation instructions if you don't want to (or can't) use the ServerGuide installation tool
xSeries Support Web Site: Product Information (All servers) Product specifications, product overviews, product videos, warranty information and other product details
xSeries Tools
IBM xSeries xRef Download documents that have detailed server technical information (aka Dodson Sheets)
xSeries and BladeCenter Sales Configuration Aid Spreadsheet tool (Excel) for creating xSeries configurations.  Updated bi-weekly
Rack Configurator Tool Used to build rack configuration.  Provides environmental and cabling info.
ServerGuide download IBM's xSeries OS installation tool
UpdateXpress download Tool to update drivers and firmware on xSeries servers
FAStT & DS4000 Series Storage Manager download matrix Quick access to IBM FAStT & DS4000 Series downloads
xSeries Tools and Utilities Tools for configuration and deployment, health monitoring, manage updates, and remote troubleshooting.
IBM xSeries ServerProven home page IBM ServerProven program to determined supported environments
Spare Parts and FRU Information
(781) 320-0123 Melanie Kelfer IBM parts Tech Data contact  (Tell them you were referred by Tech Data IBM SE Team) Spare parts website
IBM Options Continuation Program Information on purchasing options no longer marketed by IBM
xSeries Support Web Site: Parts Information (All servers) Provides parts details including marketing part numbers, FRU numbers, and replacement FRU numbers
IBM Fru parts information IBM Fru parts information:
Warranty Support Links
IBM Warranty Status Lookup Used to determine authorized service levels, warranty start, and expiration dates
IBM ServicePac Frequently Asked Questions (FAQ's) A FAQ document related to warranty upgrades
IBM Warranty Upgrade (WSU) for Server Peripherals Page that outlines the warranty upgrades that apply to server peripherals.
Electronic service request Demo (download file) Flash presentation on how to get xSeries support 
IBM eSar (Electronic Solution Assurance) IBM eSar (Electronic Solution Assurance)
Useful Documents and Red Books
IBM Redbooks  xSeries Redbooks  Redbooks provide technical information on implementation beyond normal documentation
IBM eServer xSeries 366 Technical Introduction xSeries 366 Technical Introduction RedBook
Tuning IBM eServer xSeries Servers for Performance Our pick for detailed information on sizing to RAID levels. #1
VMware ESX Server: Scale Up or Scale Out? This IBM Redpaper presents a basis for discussion about optimal and efficient implementations of ESX Server
Comparing Fibre Channel with SATA The performance characteristics of these two drive types means that customers should evaluate their needs carefully
Introducing Microsoft Virtual Server 2005 on IBM eServer xSeries Servers Businesses continually seek ways to reduce cost and risk while increasing quality and agility in their IT infrastructure. Virtualization is a key enabling technology
Remote SAN Boot - BladeCenter HS20 and HS40 Official documentation on booting IBM BladeCenter blades from a SAN
xSeries and BladeCenter Configuration and options guide Key Document that details server configuration.  Updated monthly.
IBM xSeries Literature xSeries, Intellistation, and BladeCenter Literature:
IBM Systems Management Redbook Implementing Systems Management Solutions using IBM Director
IBM eServer xSeries and BladeCenter Server Management BladeCenter Server Management RedBook
IBM BladeCenter Support Guide PDF  Quick Guide to IBM BladeCenter Support
IBM Customer Support Plan   Document that details IBM support process
IBM Redbooks  xSeries Redbooks  Redbooks provide technical information on implementation beyond normal documentation
xSeries Stencils 3.2 - visio 2003 Visio stencils for IBM xSeries, FAStT, DS4x000, BladeCenter, and Intellistation (Links are external to this site) 25MB File
IBM Phone numbers and Directory
800-IBM-SERV IBM xSeries phone and hardware support
IBM Employee Directory Lookup the contact information about (nearly) any IBM Employee
IBM Phone numbers and Directory
IBM xSeries Systems Management Homepage Homepage for all xSeries related information including Director and all related plug-in tools.
Director F.A.Q.'s IBM Director FAQ
IBM Remote Deployment Manager Allows distribution and automated customization of server, desktop, and laptop OS's
RDM Whitepapers Whitepapers on how to do several things with RDM
IBM Director 4.21 Download Director 4.20.02 related downloads
Director 4.20.02 Download Director 4.20.02 related downloads

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