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Quick Links to IBM
Support Pages |
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IBM eServer xSeries Support |
Links to various IBM support
resources including many of the links on this page |
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IBM xSeries
support (My Support) |
Profile your systems and
subscribing to weekly update emails. |
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www.pc.ibm.com/support |
Gateway into the IBM Support
website |
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IBM xSeries Support Web Site: Product Selection Page |
Starting point for most
xSeries downloads and support information |
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xSeries Support Web Site: Downloads (All servers) |
Download latest drivers,
software, and utilities. Sometimes more current download
matrix. |
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xSeries Support Web Site: Hints and Tips (All servers) |
Problem solving info. including retain tips, engineering changes
(ECA), and other details |
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xSeries Support Web Site: Hot News (All servers) |
Link to recent bulletins for
the current product. The information in this category varies. |
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xSeries Support Web Site: Online Publications (All servers) |
Documentation including
product, installation, and user guides as well as racking and
maintenance manuals. |
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xSeries Support Web Site: OS Installation (All servers) |
OS installation instructions
if you don't want to (or can't) use the ServerGuide installation
tool |
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xSeries Support Web Site: Product Information (All servers) |
Product specifications,
product overviews, product videos, warranty information and
other product details |
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xSeries Tools |
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IBM xSeries xRef
|
Download documents that have
detailed server technical information (aka Dodson Sheets) |
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xSeries and BladeCenter Sales Configuration Aid |
Spreadsheet tool (Excel) for
creating xSeries configurations. Updated bi-weekly |
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Rack Configurator Tool |
Used to build rack
configuration. Provides environmental and cabling info. |
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ServerGuide download |
IBM's xSeries OS installation
tool |
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UpdateXpress download |
Tool to update drivers and
firmware on xSeries servers |
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FAStT & DS4000 Series Storage Manager download matrix |
Quick access to IBM FAStT &
DS4000 Series downloads |
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xSeries Tools and Utilities |
Tools for configuration and
deployment, health monitoring, manage updates, and remote
troubleshooting. |
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IBM xSeries ServerProven home page |
IBM ServerProven program to
determined supported environments |
| Spare
Parts and FRU Information |
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(781) 320-0123 Melanie Kelfer |
IBM parts Tech Data contact (Tell
them you were referred by Tech Data IBM SE Team) |
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http://www.pctradein.com |
Spare parts website |
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IBM Options Continuation Program
itxchange.com |
Information on purchasing options no
longer marketed by IBM |
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xSeries Support Web Site: Parts Information (All servers) |
Provides parts details including marketing
part numbers, FRU numbers, and replacement FRU numbers |
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IBM Fru parts information |
IBM Fru parts information: |
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Warranty Support Links |
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IBM Warranty Status Lookup |
Used to determine authorized service
levels, warranty start, and expiration dates |
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IBM ServicePac Frequently Asked Questions (FAQ's) |
A FAQ document related to warranty
upgrades |
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IBM Warranty Upgrade (WSU) for Server Peripherals |
Page that outlines the warranty upgrades
that apply to server peripherals. |
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Electronic service request Demo (download file) |
Flash presentation on how to get xSeries
support |
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IBM eSar (Electronic Solution Assurance) |
IBM eSar (Electronic Solution Assurance) |
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Useful Documents and Red Books |
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IBM
Redbooks
xSeries Redbooks |
Redbooks provide technical information on
implementation beyond normal documentation |
IBM eServer xSeries 366 Technical Introduction
 |
xSeries 366 Technical Introduction RedBook |
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Tuning IBM eServer xSeries Servers for Performance
|
Our pick for detailed information on
sizing to RAID levels. #1 |
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VMware ESX Server: Scale Up or Scale Out?
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This IBM Redpaper presents a basis for
discussion about optimal and efficient implementations of ESX
Server |
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Comparing Fibre Channel with SATA |
The performance characteristics of these
two drive types means that customers should evaluate their needs
carefully |
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Introducing Microsoft Virtual Server 2005 on IBM eServer xSeries
Servers
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Businesses continually seek ways to reduce
cost and risk while increasing quality and agility in their IT
infrastructure. Virtualization is a key enabling technology |
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Remote SAN Boot - BladeCenter HS20 and HS40 |
Official documentation on booting IBM
BladeCenter blades from a SAN |
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xSeries and BladeCenter Configuration and options guide
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Key Document that details server
configuration. Updated monthly. |
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IBM xSeries Literature
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xSeries, Intellistation, and BladeCenter
Literature: |
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IBM Systems Management Redbook
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Implementing Systems Management Solutions
using IBM Director |
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IBM eServer xSeries and BladeCenter Server Management |
BladeCenter Server Management RedBook |
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IBM BladeCenter Support Guide PDF
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Quick Guide to IBM BladeCenter Support
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IBM Customer Support Plan
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Document that details IBM support process
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IBM
Redbooks
xSeries Redbooks |
Redbooks provide technical information on
implementation beyond normal documentation |
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xSeries Stencils 3.2 - visio 2003 |
Visio stencils for
IBM xSeries, FAStT, DS4x000, BladeCenter,
and Intellistation (Links are external to this site)
25MB File |
| IBM
Phone numbers and Directory |
| 800-IBM-SERV |
IBM xSeries phone and hardware support |
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IBM Employee Directory |
Lookup the contact information about
(nearly) any IBM Employee |
| IBM
Phone numbers and Directory |
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IBM xSeries Systems Management Homepage |
Homepage for all xSeries related
information including Director and all related plug-in tools. |
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Director F.A.Q.'s |
IBM Director FAQ |
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IBM Remote Deployment Manager |
Allows distribution and automated
customization of server, desktop, and laptop OS's |
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RDM Whitepapers |
Whitepapers on how to do several things
with RDM |
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IBM Director 4.21 Download |
Director 4.20.02 related downloads |
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Director 4.20.02 Download |
Director 4.20.02 related downloads |