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Technical Support

Technical Support

Tech Data IBM Systems Engineers

  • Tech Data’s IBM-dedicated systems engineers are here to support your firm with configuration support and answers to your technical questions.
  • Servers & Storage:
  • Software

Request a Demo (Coming Soon)

  • Product demonstrations can be the key to closing the sale, and Tech Data can connect you to the product knowledge and delivery method that best suit you and your customer’s needs. Whether you require a hands-on or virtual demo, Tech Data has the options to help you succeed.
Special Pricing, Promos & Programs

Special Pricing, Promos & Programs

Servers & Storage

  • Click here for all the latest Tech Data-exclusive IBM promotions.

Deal Registration
  • Register your opportunity with IBM and lock out the competition! Deal registration gives you exclusive access to IBM’s best pricing discounts.


New Customer Bonus (NCB)
Software Value Plus (SVP)

Software Value Plus (SVP)

SVP Main
SVP Lotus and WebSphere Portal readiness
SVP Industry Authorization
SVP Capability Authorization

SVP Client Brochure
SVP Client FAQ
SVP BP (Business Partner) FAQ
SVP Industry Authorization BP FAQ
SVP Security Authorization BP FAQ

Passport Advantage

Passport Advantage

Passport Advantage and Passport Advantage Express are simple yet comprehensive IBM offerings that cover license acquisition, including Fixed Term Licenses and Software Subscription and Support (also referred to as Software Maintenance), product upgrades and technical support under a single, common set of agreements, processes and tools.

Both Passport Advantage offerings let you:
  • Acquire new IBM software licenses
  • Renew Software Subscription and Support and Fixed Term Licenses
  • Buy and renew technical support for Selected Open Source and other non-warranted applications

    • Passport Advantage is IBM’s comprehensive software licensing and software maintenance (product upgrades and technical support) program. It’s designed for larger enterprises that may have multiple sites. Passport Advantage gives you more opportunities to obtain better pricing. Passport Advantage offers better pricing for your volume purchases over time and is based on your Relationship Suggested Volume Price (RSVP) level. You can qualify for even better pricing based on the size of individual transactions, including purchases from select Independent Software Vendors.

    License level and point scale

    License level and point scale












    500 - 999

    1,000 - 2,499

    2,500 - 4,999

    5000- 10,000

    10,000 - 24,999

    Special Bid

    Special Bid

    No Points

    No Points

    • Passport Advantage Express is designed for single-site, smaller enterprise businesses. It combines the full Passport Advantage product list with the simplicity of transaction-based acquisition. Passport Advantage Express does not require a relationship agreement; each transaction is subject to the terms and conditions effective at the time. There are no points and no aggregating, just a single price level. And with each new license acquisition, you receive renewable Software Maintenance.
    Passport Advantage Online

    Passport Advantage Online

    All Passport Advantage and Passport Advantage Express end-user customers have secure access to Passport Advantage Online, which provides the latest program information, plus access to a wide array of tools to help manage Passport Advantage accounts.

    • Software download and media access - allows you to obtain product upgrades that are covered under Software Subscription and Support (also referred to as Software Maintenance). These licenses can be downloaded or ordered on physical media (e.g., CD).
    • Reporting - generate reports of your account activity. These reports may be viewed online and/or downloaded.
    • Active entitlements - search your active entitlements by entitlement type (e.g. purchased, renewed, allocated).
    • Order history - search orders placed by your sites; you may search by order type (e.g., purchased, renewed, allocated) or date.
    • Migration history - search migrations completed by your sites; you may search by date.
    • Downloads history - search downloads completed by your sites; you may search by date.


    • View Proof of Entitlement certificate - view proof of entitlement certificates for your site’s software licenses.
    • View entitlement allocations - view the current allocation of license entitlements for your site.
    • Update entitlement allocations - update the current allocation of license entitlements for your site.
    Financing & Professional Services


    IBM Global Finance (IGF)

    • IBM Global Financing helps you acquire the IT solutions that your business needs in the most cost-effective and strategic way possible. Choose from a variety of financing options to address your unique solution requirements and help manage your cash flow and assets.

    Professional Services

    TD OnCall

    • TDOnCall partners with nationally recognized service providers who are dedicated to helping you accomplish more with a full suite of professional services to complete the solution.

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