Skip to content
Skip Navigation Links

After Sales Management



Quick Links


Return Guidelines



New Accounts

Logistics Centers

Business Partner Authorizations

Returns Ship Address

Tech Data Returns
Attn: < RA Number >
5104 Liberty Way
Fort Worth, TX 76177

“ASM redefines our commitment to our customers by giving you the best customer experience in the channel.”

– Pete Peterson
SVP, US Sales

After Sales Management Responsibilities

Answer inquiries about:
  • Orders, RA Request, RA and CM/DM Status
  • Order Tracking Information
  • Item Availability
  • Web RA Use
  • Provide Copies of Invoice and CM/DM
  • Initiate Lost Freight Claims
  • Initiate Freight Damage Claims
  • Research Over/Short Shipments
  • Create/Update/Cancel RA Request and RAs
  • Create/Cancel Replacement Orders
  • Coordinate Inquiries on Licenses
  • Manage Returns through to Credit Posted
  • Handle other Non-Product (Virtual) Return Request
  • Evaluate Returns with Discrepancies
  • Receive or Return Non-Compliant Products to the Customer
  • Configuration Returns

Tech Data and the Tech Data logo are registered trademarks of Tech Data Corporation in the United States and other countries.
All other trademarks are the property of their respective owners. © (1994, 1995-2011) Tech Data Corporation. All rights reserved.