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After Sales Management

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Returns Ship Address

Tech Data Returns
Attn: < RA Number >
5104 Liberty Way
Fort Worth, TX 76177

“ASM redefines our commitment to our customers by giving you the best customer experience in the channel.”

– Pete Peterson
SVP, US Sales

After Sales Management Responsibilities




Hardware
Answer inquiries about:
  • Orders, RA Request, RA and CM/DM Status
  • Order Tracking Information
  • Item Availability
  • Web RA Use
  • Provide Copies of Invoice and CM/DM
  • Initiate Lost Freight Claims
  • Initiate Freight Damage Claims
  • Research Over/Short Shipments
  • Create/Update/Cancel RA Request and RAs
  • Create/Cancel Replacement Orders
Virtual
  • Coordinate Inquiries on Licenses
  • Manage Returns through to Credit Posted
  • Handle other Non-Product (Virtual) Return Request
Non-Compliant
  • Evaluate Returns with Discrepancies
  • Receive or Return Non-Compliant Products to the Customer
  • Configuration Returns

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