Hardware
Answer inquiries about:
- Orders, RA Request, RA and CM/DM Status
- Order Tracking Information
- Item Availability
- Web RA Use
- Provide Copies of Invoice and CM/DM
- Initiate Lost Freight Claims
- Initiate Freight Damage Claims
- Research Over/Short Shipments
- Create/Update/Cancel RA Request and RAs
- Create/Cancel Replacement Orders
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Virtual
- Coordinate Inquiries on Licenses
- Manage Returns through to Credit Posted
- Handle other Non-Product (Virtual) Return Request
Non-Compliant
- Evaluate Returns with Discrepancies
- Receive or Return Non-Compliant Products to the Customer
- Configuration Returns
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