Technical Support

Tech Data resellers receive access to the largest and most highly trained technical support staff in the industry. To serve your best interests, Tech Data support technicians specialize in vertical and integrated solutions across a complete range of product lines. They also have priority vendor access so you receive the most responsive support possible.

TECHNICAL SUPPORT OPTIONS

Tech Data offers a wide variety of technical support services to fit your needs and budget, including:

• TD Solutions Center — Tech Data's exclusive TDSolutions Center (the Center) exists as a state-of-the-art solutions showcase that replicates a real-world development lab/IT server room in a physically secure 4,000-square-foot climate-controlled facility.
  
• Pre-sales Support
  This reseller service allows you to consult our experts before you purchase equipment, saving you time and money on product returns.
  
• Product Support Tools
  Customers can quickly locate part numbers, product specifications and services offered at Tech Data with this vendor specific product search tool.
  
• Systems Engineers
  Ever wished you had a 3Com expert on staff, or perhaps a Cisco Certified Design Associate? With our Systems Engineering group, now you can! Each of our Systems Engineers is focused on a specific product line, which is like having an expert from the manufacturer at your disposal.  See our SE List to help you locate a Systems Engineer.
• TD OnCall
  On-site hardware maintenance and installation services tailored to your customers' needs.

OUR TECHNICAL EXPERTS

• Brocade Certified Fabric Professional
• CheckPoint Security Administrator (CCSA)
• Cisco CCDA, CCNA, CCDP & CCNP
• Citrix Certified Enterprise Administrator
• WatchGuard Certified Systems Professional
• Compaq Master ASE, Master SAN Architect
• CompTIA A+, Network+, Server+, Security+, Inet+ & Linux+
• HIPAA Certified Professional
• IBM E-Business Solutions Certified Engineer
• IBM Tivoli Storage Manager Certified Consultant
• IBM Certified Lotus Professional
• Microsoft Windows NT & 2000 MCSE
• SonicWALL Certified Security Administrator
• Symantec Security Specialist