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Customer Care | Tech Data Returns Information | Tech Data General Policies | Shipping Discrepancies | Price Protections | Terms and Conditions of Sale

Shipment Discrepancy Policy

Upon receipt of goods, please ensure you inspect the condition carefully. Should you find the goods damaged, identify a short or over-shipment and/or suspect part of the goods have been lost, please contact Tech Data's Customer Care Department immediately at 1-800-263-2882 or locally at 905-286-6750.

Receiving Damaged Product (visible or concealed):

If a carton shows any sign of damage (i.e. scratches, tears, stains, etc.), tampering (i.e. open product, broken seals, re-taped, etc.) or abuse, the best solution is to indicate the product is damaged on the waybill and to refuse the shipment. Tech Data Canada is not responsible for any damage, tampering or abuse not noted when accepting a shipment.

If you suspect that the product may be damaged at the time of delivery, but decide to accept the goods, please follow these steps:

  1. Indicate “damage subject to inspection" on the driver's route sheet, Bill of Lading or Waybill when signing for the shipment.
  2. Report your findings to Tech Data's Customer Care Department immediately.
  3. Tech Data will make arrangements with the carrier to inspect the damaged goods and a Customer Care Representative will process your replacement order.

Time Allotted to Report Damage



Small Parcel



15 calendar days

24 hours


15 calendar days

48 hours

Some important information regarding freight damage claims:

  • The damage must be reported within the allotted timeframe or our carriers will deny the Claim.
  • The package cannot be moved from the ship to location.
  • Please include all parts, original shipping box and packing material with the damaged product.
  • When contacting Customer Care to report the damage, please be prepared to provide the end user contact name, address, phone #, hours of operation and specific details on the condition of the product.
  • In the event that the inspection does not take place or your product is not picked up within 5 business days of your initial call, please contact the Tech Data Customer Care Department.

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