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Welcome to! FAQ

Frequently Asked Questions

How do I log in?

On the right side of the screen towards the top there is a computer icon with a link titled "Login". Click this link to go to the login page. Enter your user id and password and click the login button. This will allow you access to all of our secured search and ordering tools.  (back to top)

How do I change my password?

Click on the Account Management tab and find the Password Maintenance link.  (back to top)

Where can I track my order?

Track your order under the Account tab located on the top navigational bar. Under Account there will be two different options, one for Order Status and another for Order Management.  (back to top)

What's new about the Product Returns Policy?

We have standardized our returns policy which in turn will enhance your customer experience with Tech Data. This simplified policy will allow Tech Data to provide you, our valued customer, consistent returns information in a timely fashion. This enhancement will improve efficiencies while maintaining the highest quality of performance. For more information, please visit our Returns Policy or see our Returns FAQs.  (back to top)

How have the product search tools been improved?

We have product aisles under the product tab at the top of the page. You can drill down through these categories to the subcategory. Our search engine returns results based on relevancy (those products most relevant to the search keywords appear nearest to the top). Results are also based on a list of synonyms commonly substituted for search keywords entered.  (back to top)

What is the purpose of Featured Products, Top Sellers, May We Suggest, and People Who Bought This Also Bought …?

The Tech Data website is designed with resellers in mind, crafted to provide you with valuable upsell and cross-sell opportunities to engage your customer and increase your business.  You can use these features to more effectively sell add-on products.  (back to top)

How will Tech Data's web site assist me in making more revenue?

Our search engine will help you find the product you're looking for faster which will help with your productivity. Also, by displaying additional information such as Featured Products, Top Sellers, May We Suggest, and People Who Bought This Item Also Bought..., we will show you items that are relevant to the purchase you're already making. These are items you may have overlooked or not even considered that you're customer may also need. Knowledge of these items could help you make that extra sale to your customer.  (back to top)

Where did the alternate search tools go?

The alternate searches are now available under the Tools tab at the top of the page. Click on tools to see a drop down menu which includes the alternate search options including CiscoSmartNet Search, MyOrderTracker, MyLicenseTracker, Price & Availablity, Product Support Tools, TDAnywhere, Configurator and MyGovBids.  (back to top)

Where is the BadBox Search?

The BadBox search is located under the Products tab at the top of the page. Click on the products tab and at the bottom of the flyout will be the Bad Box search.  (back to top)

What Internet browsers are support by Tech Data's web site?

Microsoft's Internet Explorer Versions 7, 8, and 9.  (back to top)

How can I learn more about the features on Tech Data's web site?

We have tutorials on the site to walk you through the new site functionality.  (back to top)

What are "Top Selling Items"?

These items are derived from analyzing patterns of invoices across all resellers to identify most prevalent items in a given category. Relevancy is based upon navigation throughout the site. Top Sellers can be most effectively utilized as an aid in helping you identify the hot selling items to your end user.  (back to top)

What is "May We Suggest"?

These are items published by both manufacturers and our product marketing teams to provide relevant add-ons related to products being purchased. Recommendations will vary from time to time based upon industry trends, special deals, and other factors to provide extra tools.  (back to top)

What are "Featured Products"?

These are items that may be of interest based on category selected, new items stocked, or special offerings from vendors.  (back to top)

What is "People Who Bought This Item Also Bought..."?

These are items identified by analyzing the purchasing habits of our resellers. The most frequent combinations are provided as potential add-on sales opportunities to use with your end user.  (back to top)

What is the purpose of the tabs at the top of the screen?

As part of Tech Data's commitment in making our site easier for you to use, the common feature of displaying navigation categories on every page.   (back to top)

How do I search for products?

You have multiple ways to search for product on our website. The product tab across the top of each screen allows you to access any of our categories and drill down to subcategory and then attribute. You can search by keyword by entering a value in the input box located towards the top of the left side bar.  (back to top)

What are the icons on the search results page for?

On the search results page, we strive to provide as much information as possible about a product but have a limited area of space in order to do so. To remedy this, we show icons to convey certain information. The meanings of those icons are as follows:
  • - Drop Ship - Indicates the item is available to be drop shipped directly from the vendor. If there is no stock in a Tech Data warehouse, this item will ship directly from the manufacturer and is subject to availability at the vendor location. Because it must be handled separately from products that ship from Tech Data or directly from other manufacturers, you will also receive multiple order numbers when you place an order if there are other products on your order those ships from Tech Data or from other manufacturers. Please be advised that you will not incur any additional handling charges as a result. Minimum order quantities may apply. Please note that this option is only available to customers who have established terms with us. If you are currently using credit card terms or COD, please contact credit at 1-800-553-7921 so they can further assist you.
  • - Bundle - This item is part of a bundle.
  • - Leaves - Indicates that the item is considered a green or environmentally friendly product.
  • - Energy Star - Indicates that the item is EnergyStar compliant.
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What are the icons at the top upper right of the screen for?

In the upper right hand corner of several of our tool screens you will see several icons and a link. From left to right the icons are as follows:
  • - Shopping cart - Clicking this icon or the link will take you to your shopping cart. The link tells you how many line items are in your shopping cart.
  • - Magnifying glass - Click to hear to access information about your order status.
  • - Page - Clicking this icon brings you to site options. You can customize your experience.
  • - Star - Indicates Favorites. You can click this icon to view and/or manage your Favorites folders.   (back to top)

If these FAQs do not address your issue, please contact the Electronic Commerce Help Desk at:

U.S. Support Line: 800-222-7926
U.S. Fax: 727-538-5823
Canadian Support Line: 800-334-2445
Latin America / Caribbean Support Line: 727-532-8850

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