Password Maintenance

Register now! Or Link to EC Admin to change your password now!

Important: Passwords must be reset every 90 days

Our new Self-Service Password Tool is a fully-automated password maintenance system that will enable you to change your Tech Data password at any time, even if it is forgotten or expired, without having to contact Tech Data's eCommerce Support for assistance. Below are the details of the new features and functions of this utility that will be available to you after you register:

Registering for our Self-Service Password Tool will be completely voluntary, although to sign up and start receiving the benefits of this tool will be very easy. With Opt-In Registration, you will only have to take a few moments to provide your answers to three secret questions and to confirm your e-mail address. We will send an e-mail to you, containing a secure URL to complete your verification process. Click on the URL to come back to the Tech Data web site and validate your e-mail address, and you’re done.

Please note that if any users in your organization currently “share” an ID and password (not recommended) , the first person who registers will be the owner of that ID. Because the new tool makes it so easy to manage user IDs and passwords, we strongly urge you to use individual IDs and passwords for everyone in your business organization.

Click here to begin the registration process now!  (back to top)

Change Your E-mail Address

When you change your e-mail address, we will send you an e-mail with a secure URL to complete the verification process. Click on the URL to come back to the Tech Data web site to validate your change. For your protection, we also send a change of e-mail address notification to both your old e-mail address and your new one, to allow you to better monitor and prevent any possible fraudulent activity on your account. (back to top)

Reset Forgotten or Expired Passwords

If you’ve forgotten your password, or it has expired, you will be able to change your password easily without calling into Tech Data's eCommerce Support for assistance. Just click on the Login problems, forget your password? link on the Login page. Enter your login ID and the e-mail address we have on file for you , and we will send you a password reset request. Click on the secure URL in the e-mail to come back to the Tech Data web site and reset your password. (back to top)

Change Your Secret Answers

When you change your secret answers, we will send an e-mail to the e-mail address we have on file for you with a secure URL that then you use to complete your request. Click on the URL in the e-mail to come back to the Tech Data web site and change your secret answers. (back to top)

Request a New User ID and Password

Customers with an active electronic commerce account who need to request a new user login ID and password will be able to send a request directly to their Main Administrator or an Admin User  from the Tech Data web site. Just click the Obtain a User ID link which is located under Account Management in the left column menu of the Tech Data home page. Select How can I get an EC ID and password for Tech Data’s web site?  Then click on I am already a Tech Data customer. You will be able to send your request directly to your account's Main Administrator or an Admin User. (back to top)

Change of Profile Notification

If you change your personal profile on the Tech Data web site, you will automatically receive a notification e-mail that a change to your personal profile was made. (back to top)

14-day Password Expiration Reminder

You will automatically receive a notification e-mail from Tech Data 14 days before your password expires. The e-mail will include easy instructions on how to change your password before the expiration date. (back to top)

Fraud Monitoring

E-mail notifications sent from Tech Data will include the date and time that a particular request was made, as well as the IP address of where the request originated. This information will assist you in monitoring potential fraudulent activity on your account by giving you visibility to the source of these requests. As always, we strongly encourage you to contact eCommerce Support at one of the numbers listed below if you feel that you have received one of these e-mail notifications in error:

• U.S. Support Line: 800-222-7926
• U.S. Fax: 727-538-5823
• Canadian Support Line: 800-334-2445
• Latin America / Caribbean Support Line: 727-532-8850

Both employees within your organization and Tech Data's eCommerce Support will be able to send an e-mail request to you to create a login ID and password for a new user from the Tech Data web site. When someone initiates a new user request for your account, you will receive an e-mail with their contact information and a request for a new login ID. You can then go to the EC Admin tool on Tech Data's  web site to create their ID (please remember to notify your user that their ID has been created after you are finished). (back to top)

Security Notifications

When we generate a secure request for one of your users, you will automatically be notified about their request. This proactive notification will allow you to carefully monitor potential fraudulent activity on your account. We strongly urge you to contact eCommerce Support at one of the numbers below if you feel the security of your account has been breached at any time:

• U.S. Support Line: 800-222-7926
• U.S. Fax: 727-538-5823
• Canadian Support Line: 800-334-2445
• Latin America / Caribbean Support Line: 727-532-8850 (back to top)

• A View-Only user is an individual stand-alone user.
• View-Only user access rights are limited to updating their personal profile information and viewing the product catalog only.

Each View-Only user will have their own password; however, because the passwords for View-Only users do not expire, there will be no password maintenance needed. You will be able to create new View-Only users by clicking on “View-Only Users” under the User Administration menu in the EC Admin tool, and then selecting “New View-Only User.” You will also be able to promote a non-EC user to a View-Only user by clicking the “Make View-only User” on the “Non EC Users” view. (back to top)

The Main Administrator has the ability to globally reset all of the passwords for any user type (Admin, Account or View-Only) on their company's account. For example, to reset the passwords for all View-Only users, click on “User Administration” in the EC Admin tool, then click the “View-Only Users” button. To globally reset all passwords, click the “Reset All Passwords” button and then enter the new password for all of your View-Only users. You will be able to perform the same operation for all Administrators and all Account users by accessing the appropriate user category type. Please remember to make sure you notify your users that their passwords have been changed. (back to top)