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User IDs and Passwords

Customer Notification:

Tech Data now requires web passwords to be exactly 8 characters in length and contain at least one alpha character and at least one numeric character. If your password is more than 8 characters, log-in with only the first 8 characters of your existing password, leaving any remaining characters off.

Common questions about IDs and passwords appear below:

  1. How can I get an ID and password for Tech Data's Web site?
  2. Can vendors use the Tech Data Web site?
  3. My ID and password have stopped working. What should I do?
  4. I have forgotten my ID and password. What should I do?
  5. How can I create new IDs and passwords on your Web site?
  6. What is a Master User?
  7. I have tried to log in several times, and now I am locked-out. What should I do?

Obtaining an Electronic Commerce User ID and Password

Your current relationship with Tech Data determines the necessary steps to obtain an ID and Password. Please select the appropriate link below:

  1. I am not yet a Tech Data customer
  2. I am already a Tech Data customer
  3. I am not yet a Tech Data vendor
  4. I am a Tech Data vendor

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Non-Tech Data Customers

A large portion of Tech Data's Web site, including the electronic commerce tools, is available to Tech Data customers only. For access to the secure side of the site, you must first become a Tech Data customer.

As soon as you have your customer number, you can apply for your Electronic Commerce User ID and Password.

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Current Tech Data Customers

Even if you are already a Tech Data customer, you still need a User ID and Password for access to our electronic commerce tools. Your customer number is not sufficient.

To get your User ID and Password, you need only submit an Electronic Commerce User Agreement. There are no set-up or usage fees associated with this agreement. All versions are in the .pdf format.

To submit the agreement, follow these steps:

  1. Be sure you have software capable of displaying documents in the .pdf format.
  2. From the list below, select the appropriate version of the agreement for your language:
    Canada:  English | French
  3. Print the agreement.
  4. Have it signed by an authorized employee of your company.
  5. Fax it to Tech Data: 727-538-5823
    If you prefer, you can also mail the application to:
    Tech Data Corporation
    Attn: EC Support Group
    5350 Tech Data Drive
    Clearwater, FL 33760-3134

You should receive your user ID and password by surface mail within 3 to 5 days. If you do not, please notify our Electronic Commerce Support Centre in either of the following ways:

  1. E-mail: Electronic Commerce Support
  2. Telephone: 800-222-7926

If you have questions concerning the Electronic Commerce Application, please call 800-222-7926.

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Non-Tech Data Vendors

A large portion of Tech Data's Web site, including the electronic commerce tools, is available to Tech Data customers and vendors only. For access to the secure side of the site, you must first become a Tech Data vendor.

As soon as you have your customer number, you can apply for your Electronic Commerce User ID and Password by contacting your Tech Data product representative.

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Tech Data Vendors

Even if you are already a Tech Data vendor, you still need a User ID and Password for access to the secure side of the Tech Data web site.

To get your User ID and Password, please speak to your Tech Data product representative.

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ID & password problems

If your Electronic Commerce ID and password have stopped working, please notify the Electronic Commerce Support Centre immediately.

Use any of the following means:

  1. Electronic Commerce Support
  2. Canadian toll-free line: 800-334-2445
We cannot fax or e-mail ID and password information.

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Lost/Forgotten ID and Password

If you are unable to log onto our web site, please contact your Master User. If you are the Master User and have lost or forgotten your ID and password, a notification letter will be sent to you via US Mail. You may contact the Electronic Commerce Support Centre by any of the following means:

  1. Electronic Commerce Support
  2. Canadian toll-free line: 800-334-2445

Due to security reasons, we are unable to email or fax ID/password information.

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Getting Locked Out

If you enter the incorrect password more than twice, the Tech Data Web site blocks all further attempts for 15 minutes. After this interval, you can try again. As a reminder, passwords must be exactly 8 characters in length.

If you cannot wait for the block to clear itself automatically, please call the Electronic Commerce Support Centre at 800-222-7926.

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Creating IDs and passwords

Your Master User and all Admin Users in your company can create additional users within your company. For more detailed information on user administration, please see the EC Admin help section.

Note: If you are the Master User and have just modified the password on your Master User account, you must log out and log back in with the new Master User password before continuing to work in the system.

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Master User Access

If your company has an Electronic Commerce account with Tech Data, a Master User has already been designated and can make most necessary password and access changes for you.

If you do not know who your Master User is, you can find out by contacting our Electronic Commerce Support Centre.

If you are the Master User, you can use our EC Admin tool to change your own password as well as the passwords of other employees.

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